Stay conditions

  • Mandatory municipal accommodations tax: €2.50 (not included in the room fee)
  • The rooms are available from 14:00 on the day of arrival to 10:00 on the day of departure
  • Check-in after 22:00 only if agreed upon in writing
  • Uneaten meals are not reimbursed and can only be replaced by the “basket”
  • Small pets are allowed upon request (for a fee from € 6-14 per day). They are not permitted during the winter. They are not permitted in the common areas
  • There is a “short stay” surcharge
  • Your reservation will be confirmed by us following payment of the deposit
  • As a penalty, the deposit will not reimburse in any manner in the event of cancellation (Art. 1358 and 1386 of the Italian Civil Code)
  • Booking conditions and cancellation penalties may change for special events or manifestations

Cancellation penalties

  • 20-30 days before arrival: 50% of the total cost of the booked stay
  • 4-19 days before arrival: 70% of the total cost of the booked stay
  • 3 days before arrival or no-show: 90% of the total cost of the booked stay
  • In the event of a delayed arrival and/or early departure (check-out by 10:00), 90% of the cost of the day(s) booked but not used will be charged
  • The fee does not change in the event of partial occupation of the room

Reservation and deposit

  • Your booking is confirmed after receipt of a confirmatory deposit and after receiving our written confirmation
  • In case of cancellation the confirmatory deposit will not be refunded for any reason, including snow or weather conditions
  • We accept deposit payment by post transfer, bank transfer, click to pay or credit card (VISA, CartaSì, MasterCard, EuroCard)
  • Bank details for deposit transfers:
    CASSA RURALE DELLA VAL BADIA 
    IBAN IT 42 X 08010 58340 000300022705
    SWIFT RZSBIT21008
  • In order to avoid any costs in case of cancellation, we recommend purchasing travel cancellation insurance. We recommend the insurance Europäische Reiseversicherung or contact your own insurance company

Check-in and Check-out

  • Check-in between 14:00 and 22:00. After 22:00, only if agreed upon in writing with Management. The reception desk closes at 22:30.
  • Check out by 10:00. Thank you for your understanding and cooperation.

Payments

  • We accept payments in cash within the legal limit, by cheque, credit card (VISA, Maestro, CartaSì, MasterCard, EuroCard) or cash card.

Free services

  • Outdoor car parking (cannot be reserved)
  • Wellness area (only accessible to those 16 and older)
  • Panoramic pool (only accessible to those 10 and older)
  • Wi-Fi connection
  • Ski/Bike - Room
  • Skipass pick-up service

Paid services

  • Garage parking
  • Wellness treatments and massages
  • Solarium and Infrared booth

Internal Regulations

  • Smoking is forbidden in rooms and throughout the entire hotel
  • Access to the wellness area is only for those 16 and older
  • Access to the pool is only for those 13 and older (10 in the summer)
  • Unfortunately, pets are not allowed during the winter and in the high season